Click Here “Frequently Asked Questions”

Privacy policy:‍ ‍

  • At Keystone Carving LLC, we never share your personal information.

  • We use third party service providers (like ShipStation) who may process customer information data for shipping and logistics.

Policies

Production Time:‍ ‍

  • Normally 1-3 business days for most items.

  • 7-10 days for The Binding Buddy, Quilt Binding Storage, and square clappers.

Shipping:‍ ‍

  • USPS Ground Advantage - USPS Priority Mail.

  • Tracking Information provided via ShipStation.

  • Shipping rates are the lowest possible.

Payment options:

  • Keystone Carving LLC never receives your credit card/payment information.

  • Secure options provided by Squarespace.

  • Secure options provided by PayPal.

    Many payment options for you.

A graphic showing various digital payment method logos arranged in a grid on a dark blue background.

Cancellations:‍ ‍

  • If an order has gone into production or a shipping label has been purchased no cancelations will be approved.

Returns:‍ ‍

  • No returns accepted for personalized items.

  • Returns accepted for non-personalized items.

  • If we make an order error, we will provide a replacement.

Exchanges

  • Not accepted

Product condition & Window

  • New only within 30 days

Method & Fees

Method

  • By mail

Return label

  • Customer responsibility

Restocking fees

  • No cost

Refund processing time

  • 10 days